Privacy policy

BFT Tanker Logistics
Lindtsedijk 30
3336 LE Zwijndrecht
The Netherlands

Introduction and Organisational Information

At BFT Tanker Logistics, we are committed to serving our clients and contacts with the highest level of care. A key part of this commitment is the responsible management of personal data collected through our website bftrans.nl and all related interactions.

Our main purposes for processing personal data are to:

• Improve the user experience on our platform by gaining insight into customer needs and preferences.
• Provide timely support and respond to enquiries or service requests.
• Enhance our products and services to meet the evolving demands of our users.
• Carry out essential business operations, such as invoicing and account management.

We process personal data with the utmost respect for privacy and security. We comply with all relevant data protection regulations and guidelines to ensure that the information we handle is safeguarded against unauthorised access, disclosure, alteration, or destruction.

Our practices are designed to uphold the integrity of your personal data while enabling us to provide the services you entrust to us.

Although we do not have a formally appointed Data Protection Officer, we are fully committed to addressing privacy-related matters. Should you have any questions or require more information about how we handle personal data, please contact us at info@bftrans.nl or +31 78 629 9490.

Your privacy is our priority. We are dedicated to processing personal data transparently and with your safety in mind. This commitment extends to any third-party services that may process personal data on our behalf, such as for invoicing or customer management. You can trust that all processing activities are conducted strictly in accordance with applicable privacy laws.

Scope and Application

This Privacy Policy is designed to protect the personal data of all individuals who interact with us — including website visitors, registered users, and clients.

Whether you are simply browsing bftrans.nl, using our services as a registered user, or engaging with us as a valued customer, we ensure that your personal data is handled in line with the highest standards of privacy and security.

This policy explains our data practices and your rights with respect to personal data.

Data Collection and Processing

Our commitment to transparency extends to how we collect and use your personal data. We collect personal data through various interactions, including (but not limited to) when you use our services or products such as inland shipping, or when you provide information to us directly.

Below is a summary of the types of personal data we may process:

• IP address
• Approximate location based on IP

We only collect information that is essential for delivering our services, fulfilling legal obligations, or improving the user experience. Your privacy is paramount, and we are committed to handling your data responsibly and lawfully.

At BFT Tanker Logistics, we believe in the ethical and responsible use of personal data. The data we collect serves multiple purposes, all aimed at improving our services and ensuring satisfaction among our users, clients, and employees.

Analysis and Performance Tracking

Your privacy remains our priority. We process personal data transparently and in accordance with your preferences and applicable privacy laws. We ensure that your data is used solely for the purposes for which it was collected and in ways you have authorised.

Data Storage and Security

Data Storage

• Personal data is stored on secure servers within the Netherlands. For services that involve international data transfers, we ensure that such transfers comply with all applicable laws and maintain data protection standards equivalent to those in our primary location.
• Data hosting partners: We work with reputable hosting providers that adhere to advanced security measures and strict data protection standards.

Data Protection Measures

• Security audits and monitoring: Regular security audits are conducted to identify and address potential vulnerabilities. We also monitor our systems for unusual activity to prevent unauthorised access.
• Access control: Access to personal data is strictly limited to authorised personnel with a legitimate business need. We enforce robust access controls and review permissions regularly.

Data Processing Agreements

When we share data with third-party service providers, this is done under Data Processing Agreements (DPAs) that ensure compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. These agreements require third parties to implement adequate technical and organisational measures to secure your data.

Transparency and Control

We believe in full transparency and providing you with control over your personal data. You will always be informed of any significant changes in our data-sharing practices and, where applicable, given the opportunity to consent.

Your trust matters to us. We only disclose personal data in accordance with this policy and when there is a legitimate reason to do so.

If you have any questions or concerns about how we share or disclose personal data, please contact us at info@bftrans.nl or +31 78 629 9490.

Your Rights and Choices

At BFT Tanker Logistics, we recognise and respect your rights concerning your personal data, in line with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

We are committed to enabling you to exercise your rights effectively. Below is an overview of your rights and how you may exercise them.

Your Rights

• Right of Access (Article 15 GDPR): You have the right to access the personal data we hold about you and to obtain information on how it is processed.
• Right to Rectification (Article 16 GDPR): You have the right to request correction or completion of any inaccurate or incomplete personal data.
• Right to Erasure (‘Right to be Forgotten’) (Article 17 GDPR): You may request the deletion of your personal data when it is no longer needed for the purposes for which it was collected, among other conditions.
• Right to Restrict Processing (Article 18 GDPR): You may request that we restrict the processing of your personal data under certain conditions.
• Right to Data Portability (Article 20 GDPR): You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Right to Object (Article 21 GDPR): You may object to the processing of your personal data in specific circumstances, including processing for direct marketing purposes.
• Right to Withdraw Consent (Article 7(3) GDPR): If processing is based on your consent, you may withdraw that consent at any time, without affecting the lawfulness of prior processing.
• Right to Lodge a Complaint (Article 77 GDPR): You have the right to lodge a complaint with a supervisory authority if you believe your data has been processed unlawfully.

Exercising Your Rights

If you wish to exercise any of these rights, please contact us at info@bftrans.nl or +31 78 629 9490.

We will handle your request in accordance with applicable data protection laws and within the prescribed timeframes. In some cases, we may need to verify your identity to protect your data’s security.

We are dedicated to ensuring you have full control over your personal data. If you have any questions or concerns regarding how we handle your data, please do not hesitate to reach out.

Cookies and Tracking Technologies

At BFT Tanker Logistics, we value your privacy and aim to be transparent about our use of cookies and other tracking technologies on bftrans.nl.

These technologies are essential for the smooth operation of our digital platforms, improving user experience, and providing insights that help us enhance our services.

About Cookies and Tracking Technologies

Cookies are small data files placed on your device to help us remember your preferences and collect information about your website usage. Tracking technologies such as web beacons and pixel tags allow us to understand how you interact with our website and which pages you visit.

How We Use These Technologies

• Essential cookies: Required for core website functionality such as authentication and security. These do not require consent.
• Performance and analytics cookies: Collect information on how visitors use our site, including frequently visited pages and error reports, helping us improve performance.
• Functional cookies: Enable enhanced functionality and personalisation, such as remembering your preferences.
• Advertising and targeting cookies: Used to deliver advertisements relevant to your interests, limit ad frequency, and measure campaign effectiveness.

Your Choices and Consent

Upon your first visit, our website will display a cookie consent banner. You can choose to:

• Accept all cookies: Allow the use of all cookies and tracking technologies.
• Reject non-essential cookies: Only essential cookies will be used to provide core website functionality.
• Customise your preferences: Select which categories of cookies you wish to enable.

Changes to Our Cookie Use

We may update our use of cookies and tracking technologies to improve our services or to comply with legal requirements. We will notify you of any significant changes and request renewed consent when necessary.

If you have any questions or comments about our use of cookies and tracking technologies, please contact us at info@bftrans.nl or +31 78 629 9490.

Your privacy and the integrity of your personal data are of the utmost importance to us.